SHOPPING
Follow the onscreen instructions to proceed through the checkout process. Once your order is submitted, a 'Thank You' page Print a copy of this page for your records, as it contains your order number. You will receive an e-mail confirming receipt of your order shortly after your order has been submitted. If an order confirmation does not arrive within 24 hours of submission, please contact us here.
If you have any questions or concerns when placing an order or if you wish to inquire about a previously placed order, please contact us here.
NARS secure checkout:
VeriSign SSL encryption: NARS understands how important security is when shopping online. We use Secure Socket Layer (SSL). This is the most advanced consumer online security technique to date. NARS staff does not have access to customer credit card numbers.
Product availability:
Occasionally, a product may be temporarily unavailable. We encourage you to return to our website to purchase the product later.
You can also let us your email address on the product page, and we will contact you when to product will be back in stock.
DELIVERIES
NARS delivers to the United Arab Emirates.
NARS will deliver your order to the address specified in your order.
Orders will not be shipped to P.O. boxes, AFO/FPO addresses or to any address outside the United Arab Emirates.
NARS will deliver the order within one (1) to three (3) business days from when order is dispatched.
Delivery will be free for all standard shipping orders.
Although we are strongly committed to delivering in the timelines estimated displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from order dispatch. Order delivery may face delays during promotional or sale activity, sale season. We reserve the right to impose a re-delivery charge where your order is not accepted at the address supplied to us on the confirmed date of delivery.
Orders are delivered daily excluding public holidays and weekends. It is your responsibility to ensure appropriate access for deliveries, including in specific but without limitation on weekends. Please note the courier will make up to four phone calls to book the delivery time slot with you. And up to three (3) attempts to deliver before your order will be sent back to us
WHAT IS OUR RETURN POLICY?
NARS does not accept returns due to hygeiene reasons.
All products are quality controlled and checked for any faults before they are dispatched to you. Should you receive a product that is faulty please contact us immediately.
Return of damaged products is limited to only manufacturing defects and not applicable in case of misuse or failure to follow care instructions.
Please note that products that are damaged as a result of wear and tear, neglect, abuse, improper maintenance or other causes attributable to you are not considered to be faulty.
If products are received damaged, defective or where a manufacturing fault is present are eligible for return or exchange. We will not be responsible for any loss or damage caused to the items during your possession. Items that are damaged as a result of normal wear and tear are not considered to be damaged or defective.
To return a defected product, please contact our Customer Service on within a maximum thirty (30) day period from receiving the order, a customer service agent will assist you with your return request and arrange pick-up by courier. Once we have received and inspected the returned product(s) and approved the return by email to you, we will refund the price paid by you for the product(s), with the exception of applicable taxes or import duties and delivery and return charges.
For all defective items outside of our Return policy, please contact our Customer Service Team via email or phone number, details can be found on the ‘Contact Us’ section below.
Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.
If you paid:
- By credit/debit card directly on the Website:
When the products have been returned by courier to the warehouse, received, and accepted, We will process the refund by crediting the same amount in the credit/debit card used (excluding shipping, courier, and customs fees) when the order was placed. Please note that refunds can take up to seven (7) to ten (10) business days to show on your account due to varying processing times between payment providers.
- Through Cash on Delivery (“COD”):
When the products have been returned by courier to the warehouse, received, and accepted, NARS will issue an online voucher to be used on the Website. It takes up to two (2) to three (3) business days to receive this voucher by email
- Through Payment Provider on the Website:
After NARS receives, accepts, and processes your return, your refund will be processed in accordance with the Payment Provider's terms & conditions.
MAXIMUM PURCHASE POLICY
We regret that we must limit orders to no more than 5 units for any item. Certain palettes and other limited sets may be restricted to one or two units per order.
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V.A.T.
V.A.T is included in the listed price of all items, according to the V.A.T applicable in the country you want to be delivered to.
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TRACKING YOUR ORDERS
After your order is placed, you will be emailed a receipt confirmation. As soon as your package is assigned a tracking number, you can track the delivery status from your customer account.
Click on view my order; then, click on the order number you wish to track.
You may check the status of our orders and past order history by visiting your Order History page.
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